Resume

Experience

Draft content to support public relations programming and reports, including press releases, byline articles, email pitches, briefing documents, and blogs
Assist with the coordination and execution of product launch campaigns and trade shows
Compile media lists and manage editorial calendars
Build and maintain media relationships
Conduct media outreach and secure interviews with multiple Subject Matter Experts

Customer Service Specialist

Assess and resolve customer purchase inquiries for both in store and online purchases
Mediate escalated situations and reach amicable resolutions
Establish team collaboration, especially during busy holiday sales

Public Relations Intern

Mobile Expert

Administered account activations
Found personalized solutions to satisfy customer needs
Familiarized customers with various phone features creating a positive product experience
Conducted purchase transactions, close of business reconciliations, and store accounting

Customer Service Representative

Provided a welcoming, and helpful, customer service experience
Expedited phone inquiries as well as face to face customer interactions
Promoted brand loyalty with exceptional service and products
Conducted purchase transactions, close of business reconciliations, and store accounting

Public Relations Management and Campaigns

Media and Newspaper Design

News Reporting and Ethics

Public Relations Research Methods

Knowledge of: MAC Applications, InDesign, Google Docs, Microsoft Office, HARO, Wordpress, Business Wire, OKTA

Interests: Photography, Riding Horses, Concerts & Sporting Events

Proficient in Social Media: Instagram, Twitter, Facebook, LinkedIn